Contractors State License Board Releases Accomplishments & Activities Report
New 40-page booklet highlights achievements made during 2006
SACRAMENTO — The Contractors State License Board (CSLB) has issued its 2006 Accomplishments & Activities Report. The report covers the major work done by the CSLB during the 2006 calendar year and focuses on the CSLB's five core areas:
- Licensing & Testing
- Legislation & Policies
- Communications & Education
- Organizational Development
Of particular note in the report is the success of the CSLB's programs for resolving construction-related disputes. In 2006, these efforts resulted in the resolution of 5,722 complaints and consumers receiving more than $14.3 million in restitution. The CSLB's Arbitration program continues to receive high satisfaction from consumers who use it. The overall satisfaction rating for 2006 was 95%.
In 2006, the CSLB's Enforcement Division received national recognition for its innovative proactive efforts to eradicate illegal construction activity. The "2006 Innovation in Regulation" award was presented by the National Association of State Contractor Licensing Agencies.
Enforcement efforts were also highlighted on an episode of the national newsmagazine, "Dateline NBC."
Licensing figures have risen to all-time record levels. By end of 2006, there were 303,894 licenses. In 2006, the CSLB received almost 40,000 applications.
The CSLB's Licensing Information Center answered 189,141 calls during the year. 49,276 of those calls were handled by staff. The rest were served with the CSLB's automated system.
In 2006, the CSLB's Testing Division scheduled more than 88,000 exams at 10 locations around the state.
The two CSLB Website portals hosted a total of 10,448,908 sessions during 2006.
To download the report, visit www.cslb.ca.gov and click on "Services & Publications", then on "Reports".
Download Report at: www.cslb.ca.gov/Resources/Reports/Accomplishments2006.pdf
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