Online Submission

Before Filing a Complaint Online

Online complaints are sent electronically, but are not complete until CSLB receives your signed form and any relevant support documentation. Please review the entire page before selecting ‘Start a new complaint’.

Make sure you pull together all of the information that you have about your construction project now before you fill out your form.

You will need the Acrobat Reader in order to open and print your Construction Complaint form.

Notice on Collection of Personal Information

Collection and Use of Personal Information

The Department of Consumer Affairs and the Contractors State License Board (CSLB) collects the information requested on this form to follow up on your complaint.

Access to Your Information

You may review the records maintained by CSLB that contain your personal information, as permitted by the Information Practices Act of 1977.

Possible Disclosure of Personal Information

We make every effort to protect the personal information you provide. To follow up on your complaint, however, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information.

The information you provide also may be disclosed in the following circumstances:

In response to a Public Records Act request, as allowed by the Information Practices Act;
To another government agency as required by state or federal law; or
In response to a court or administrative order, a subpoena, or a search warrant.

For questions about the Department of Consumer Affairs' privacy policy, please contact:

Office of Privacy Protection
Business, Consumer Services and Housing Agency
915 Capitol Mall, Suite 350-A
Sacramento, CA 95814
Email: privacy@privacy.ca.gov

IMPORTANT INFORMATION:
Be sure to use the "Back" and "Next" buttons at the bottom of each page - DO NOT use your browser's back arrow because all of your entered information will be erased and you will have to start over.

Please type your information directly into the fields of this form. If you copy text from another application or document and paste it into this easy-fill form and the text contains invalid (non-ASCII) characters, they will be removed from the final document.

Make sure you give yourself enough time to complete the entire form in one sitting. You will not be able to save a partially filled form to complete at a later time.

Complainant Information

Please complete Item 1 with your contact information. Required fields are denoted with an "*".

1. Contact Information Individual Business

Last Name:

First Name:

Middle Name:

Suffix:

I am 65 years of age or older (Optional)

Business Name:

Street:

City:

State:

Zip:

Phone where you can be reached between 8am-5pm:

Other Phone:

Email Address:

Contractor Information

Please complete Item 2 with information about the Contractor. Be as accurate as possible, as this will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Last Name:

First Name:

Middle Name:

Suffix:

Business Name:

NOTE If the business name includes a personal name, enter the person's last name then first name. Ex. John Doe Construction would be entered "Doe John Construction".

License #:
(if any used)

NOTE License numbers can have up to 8 digits, and may have 2 letters at the end, if it is a Home Improvement Salesperson Registration License.

Street:

City:

State:

Zip:

Daytime Phone:

Email Address:

Who presented the contract?

Position
SalesmanContractorNone

Name:

Where was the contract negotiated?

NOTE: Where was the contract signed: your home; the contractor's place of business, etc.

Project Information

Please complete the Construction Project Information. Be as accurate as possible. This will aid CSLB in handling your complaint.

3. Construction Site Owner IndividualBusiness

Click here if this is the same as Your Contact Information.

I am the Owner

Last Name:

First Name:

Middle Name:

Suffix:

Business Name:

Street:

City:

State:

Zip:

Phone:

Construction Site Same as my address

Address:

City:

State:

Zip:

NOTE: We only have jurisdiction over jobs performed in California

Phone:

5. Describe briefly the scope of work for which you contracted (i.e. Painting, Plumbing, Concrete, Patio Cover, Room Addition):

Contract Date:

Amount of Contract:

Amount Paid on Contract:

Date Work Started:

Date Work Stopped:

List your items of complaint. (If you need more room, please attach a sheet of paper.)

How can the issue(s) be satisfied?

* Required Entry

Project Information Questions

All questions below are required.

Was the contractor paid in full? YesNo How much was the contractor paid, if known:

Method of payment: (Check all that apply and attach copies) CashCheckCredit Card

Have you filed in court to recover damages on this complaint YesNo
(If Yes, provide documentation with this form.)

Note: Provide copies of court filings with your signed complaint form.

Is this project a ResidenceCommercialBuildingOther

Is this project a RemodelRepair/ReplaceNew Home

Was this contract WrittenVerbalNew Home Purchase Agreement

Were there any change orders? YesNo

If yes, Were they: WrittenVerbalBoth

Building permit obtained by: ContractorYouDo not knowNo Permit Pulled

Did the contractor have employees? YesNoDo not know

If Yes, how many?

Name of employees if known:

What attempts have you made to contact the contractor regarding the items of the complaint?
Unable to locatePersonal contactTelephoneLetter/Email

Have you obtained an estimate from another contractor to correct and/or complete the project? Yes (If Yes, attach copies) No

Amount: $

Have you had the job corrected or completed? YesNo
(If Yes, attach copies of the contract and proof of payment)

Amount: $

When you select "Next Step" you will be able to Review and Edit the information you have provided. This will be your chance to make any required corrections

Review and Edit

Please take a moment to review your information. If you need to make any corrections use the "EDIT" buttons provided for each section, as you will not have the opportunity to do so after you submit this page. After you are satisfied with your information, you may click the "Submit" button at the bottom of this page.

Reminder: Do Not use the browser's back and forward arrows.

Complainant Information

Name and Address:

Daytime Phone:

Home Phone:

Email:

I am over the age of 65
Yes

Authorized person to handle the complaint on my behalf:

Daytime Phone:

Home Phone:

Contractor Information

License Number Used:

Name and Address:

Daytime Phone:

Email:

Who presented the contract?
Name:

Position:

Where was the contract negotiated?

Project Information

I am the Owner:

Owner Name:

Address:

Phone:

Construction Site Address:

Phone:

Describe briefly the scope of work for which you contracted:

Contract Date:

Amount of Contract:

Amount paid on contract:

Date work started:

Date work ceased:

Items of complaint:

How can the issue(s) be satisfied?

Project Details

Was the contractor paid in full?

How much was the contractor paid, if known:

Method of payment:

Have you filed in court to recover damages on this complaint?

(Provide copies of any court filings.)

This project is a Residence, Commercial or Other:

This project is a Remodel, Repair/Replace, New Home or Other:

This contract was:

Were there any change orders?

Change orders- Written, Oral or Both?

Building permit obtained by:

Did the contractor have employees?

Number of employees:

Names of employees:

What attempts have you made to contact the contractor?

Have you obtained an estimate from another contractor to correct and/or complete the project?

Amount:

(Provide copies of any estimates obtained.)

Have you had the job corrected or completed?

Amount:

(Provide copies of the contract and proof of payment.)

Online Submission

Before Filing a Complaint Online

Online complaints are sent electronically, but are not complete until CSLB receives your signed form and any relevant support documentation. Please review the entire page before selecting ‘Start a new complaint’.

Notice on Collection of Personal Information

Collection and Use of Personal Information

Access to Your Information

Possible Disclosure of Personal Information

For questions about the Department of Consumer Affairs' privacy policy, please contact:

Consumer Complaint Form

General Information and Instructions

Complainant Information

Please complete Item 1 with your contact information. Required fields are denoted with an "*".

Contractor Information

Please complete Item 2 with information about the Contractor. Be as accurate as possible, as this will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Project Information

Please complete the Construction Project Information. Be as accurate as possible. This will aid CSLB in handling your complaint.

Project Information Questions

All questions below are required.

Review and Edit

Complainant Information

Contractor Information

Project Information

Project Details

Completion Instructions

Your complaint has been submitted to the Contractors State License Board (CSLB)

Your complaint number is:

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