COVID-19 - Effects on CSLB Services

All CSLB public counters and test centers have reopened.

Public counters are open Monday-Friday from 8:30 a.m. – 5:00 p.m. We encourage you to use our online services whenever possible. You can also reach us through the email addresses below or through our Licensing Information Center.

CSLB Operations

CSLB’s Licensing Information Call Center is open, with a 24/7 automated system, and technicians on-duty Monday-Friday from 8:00 a.m. to 12:00 p.m. and 12:30 p.m. to 5:00 p.m. to answer calls at 1-800-321-CSLB (2752). Most questions can be answered through the automated system, but there are options to transfer to a technician.

Wait times can vary throughout the day, with peak times right now between 1:00 p.m. – 3:00 p.m. So, we encourage you to call during non-peak times, or try and get the information you need through the automated phone system, or on this website. If you can’t find what you need online, try using the search feature on our home page, www.cslb.ca.gov.

To reschedule a cancelled exam, send an email to: Exams@cslb.ca.gov.

Be sure to include your name and application number. Please note that CSLB is waiving the rescheduling fee for cancelled exams.

If you have a licensing or application question or issue, send an email to: Licensing@cslb.ca.gov.

Be sure to include your phone number and other relevant information, such as license number, application fee number, and any other information that will help CSLB staff provide you a thorough response.

If you have an enforcement question or issue, send and email to: Enforcement@cslb.ca.gov.

Be sure to include your phone number and other relevant information, such as a complaint number, license number, citation number, or case number that will help CSLB staff provide you a thorough response.

If you have a question about a CSLB licensing classification determination, send an email to: Classifications@cslb.ca.gov.

For other questions or issues, send an email to: Info@cslb.ca.gov

Where possible, CSLB staff are setting up telephone appointments for meetings previously scheduled to be in-person. These include some office conferences, arbitration hearings, meetings with CSLB investigators, and meetings with industry experts.

CSLB will contact you should this be an option for your situation.

Due to the COVID-19 health emergency many live scan sites are temporarily closed. The Attorney General’s website has lists broken down by county where live scan fingerprinting services are available to the public.

Find it at: https://oag.ca.gov/fingerprints/locations

Frequently Asked Questions

Check the state’s COVID-19 website for construction, and other industry-specific guidelines for reopening to reduce the spread of COVID-19.

Your local community may have more stringent health guidelines in place. Check with your local building and health officials before reopening your business.

Absent emergency legislation, emergency regulations, or an executive order, CSLB cannot reduce or waive standing laws and regulations. CSLB can and has begun waiving the fee for license applicants to reschedule a canceled exam.

No, license expiration dates are not being extended. CSLB staff is still processing renewal paperwork. Please send your renewal payment and paperwork at least four weeks before your expiration date to allow for any additional time it will take for the renewal to be delivered and processed.

CSLB has launched an online renewal process for sole ownership licensees and a method for other contractors to pay their renewal fees online.

Visit https://cslb.ca.gov/Renewals.aspx to renew your license. Note that licenses cannot be renewed more than 60 days before they’re set to expire.

Yes, CSLB has extended the void date of license applications, so applicants don't have to worry about their application expiring and becoming void. This is especially important because many live scan locations have been closed due to the COVID-19 health emergency, possibly delaying applicants' ability to submit required fingerprints.

Test candidates can reschedule their exams via email at: Exams@cslb.ca.gov. They can also reschedule by phone at: (916) 255-3498. Due to expected high call volumes, CSLB recommends using email for a faster reply.

Yes, you can start the complaint process online at: www.cslb.ca.gov/Consumers/Filing_A_Complaint/.

Yes, CSLB Enforcement staff continues its work and is making an increased effort to communicate over the phone and through emails. The same goes for our complaint resolution and arbitration programs. It may take longer for us to address and close your complaint, but we'll work as diligently as possible.

Yes, CSLB offers email alerts on several different topics. Learn more and sign up to receive email alerts at: www.cslb.ca.gov/OnlineServices/MailList/MailSignUp.aspx

Yes, that’s possible. On April 13, 2020, California Insurance Commissioner Ricardo Lara ordered insurance companies to return to consumers and businesses portions of premiums paid during March and April (and possibly May, if the “shelter in place” restrictions continue). The order applies to at least six areas of insurance, including commercial automobiles and workers’ compensation. For more information, read the Commissioner’s bulletin at: http://www.insurance.ca.gov/0400-news/0100-press-releases/2020/upload/nr038AutoPremiumRefundsCOVID04132020.pdf.

Online Services

Last Updated: July 1, 2020